Privacy Policy

Welcome to Duvera Billing Services, LLC dba EasyPay Finance.

Protecting your privacy and safeguarding your personal and financial information is one of our priorities, and we are committed to protecting your information. Please read this privacy policy (the “Policy”) carefully to understand how we will use your information while using our website, https://www.easypayfinance.com/, any mobile application (“mobile app”), and any other services associated with EasyPay Finance or its Subsidiary EasyPay Leasing, LLC, including any services that link to this Policy (collectively referred to as the “Site”). This Policy also applies to personal information collected in the context of our offline interactions and business relationships.

This Policy may change from time to time, so please check the Site each time you use it for the most current information. This Policy was last updated on March 18, 2025. Unless otherwise stated, any future modifications to this Policy will go into immediate effect after they have been posted. We will notify you of any modifications to this Policy as required under applicable law. Your continued use of the Site indicates your consent to the Policy posted at the time of use. We may provide you with a reasonable opportunity to withdraw consent to any further materially different collection, processing, or transfer of previously collected personal information under the changed Policy. If you no longer have a customer relationship with us, we will send notice about any changes to this Policy as required under applicable law to your last known address or other contact information in our files. Unless we hear otherwise from you following such notice, we will continue to honor your consent to this Policy.

Notice at Collection

We collect the categories of personal information as described under the “What Personal Information EasyPay Finance Collects About You” section below and use these categories of personal information for the purposes as described under the “How We Use Your Personal Information” section below. We do not sell your personal information, but we may share your internet or other electronic network activity. We retain your personal information as described below under “Retention of Personal Information”.

Your Consent

By using the Site, you consent to this Policy and acknowledge that you are 18 years of age or older. By consenting to this Policy, you also agree to our Terms of Use, which also governs your visit to the Site and which is incorporated by reference into this Policy.

Employee Conduct

EasyPay Finance expresses its absolute commitment to integrity, and our corporate values and ethical standards we expect from all of our employees. This includes specific guidelines concerning the safeguarding of confidential information, which includes customers’ information. Employee access to confidential information is limited as it relates to our employees’ roles and responsibilities within the organization.

Collecting, Using, and Disclosing Personal Information

Unless otherwise described in this Policy, the types and categories of personal information we may collect from or about you as a consumer and our use and disclosure of any such information are described below.

What Personal Information EasyPay Finance Collects About You

EasyPay Finance collects personally identifiable information (PII or personal information) and non-personally identifiable information (NPI). PII is defined as information that directly identifies an individual. NPI is defined as information about an individual that does not identify you individually. We collect PII and NPI about our customers and Site visitors in primarily these ways: directly from our customer payment portal via our Site, including any PII you submit through our chat and other customer service functions, and about applicants who are buying products or services from a store where we do business. We may also collect personal information from advertising networks, Internet service providers, data analytics providers, government entities, operating systems and platforms, social networks, or data brokers.

We collect the following categories of PII:

  • Identifiers, such as name, date of birth, government issued identification cards and numbers, Social Security numbers.
  • Personal information, such as contact information, address, telephone number, email address, and financial information like bank or payment card account number.
  • Commercial information, such as transaction information and purchase history, net monthly income, sources of income, monthly housing expense, and lease or ownership information.
  • Internet or network activity information, such as your username and password, browsing history, and interactions with our Site.
  • Geolocation data when you select merchants that you would like to obtain a product or service from though our Site.
  • Audio, electronic, and similar information, such as call recordings.
  • Professional or employment-related information, such as employer name, work history, and prior employers.
  • Inferences drawn from any of the personal information listed above to create a profile about, for example, your individual preferences with respect to products or services.
  • Sensitive personal information, such as your Social Security Number, driver’s license number, state identification card number, passport number, citizenship or immigration status, account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account.

How We Use Your Personal Information

We use your PII and NPI primarily to review your application and provide you the ability to finance your product or service, to contact you regarding your application, process transactions, marketing, customer support, Site maintenance, or any other legitimate business purpose not otherwise prohibited under the law.

We may also use your PII for the following business purposes:

  • Audit related to our current interactions with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions as well as auditing compliance with this Policy and other standards.
  • Helping to ensure security and integrity, including protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
  • Debug to identify and repair errors that impair existing intended functionality.
  • Perform services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services.
  • Undertake internal research for technological development and demonstration.
  • Undertake activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance our services or devices.
  • Any commercial purposes, including any purpose to advance your commercial or economic interests, such as by inducing you to buy, rent, lease, join, subscribe to, provide, or exchange products, goods, property, information, or services, or enabling or effecting, directly or indirectly, a commercial transaction.
  • For any other purposes that we have provided you notice and/or with your consent.

We may also use personal information to maintain our business relationships.

EasyPay Finance only uses or discloses sensitive personal information for these purposes permitted under applicable law and such use or disclosure is reasonably necessary and proportionate for those purposes.

To the extent that we retain any personal information in deidentified form, we publicly commit to maintaining and using the deidentified data without attempting to reidentify the deidentified data.

Use of Cookies and Tracking User Traffic

EasyPay Finance and other third parties use a variety of tracking technologies, including session cookies, pixels, web beacons, device fingerprints, or other tracking technologies to track and record the activities of users logging into our Site. The information that we and our third party service providers may track with these tracking technologies may include the type of browser (such as Google Chrome or Internet Explorer) and Internet-connected devices being used to access the Site, your IP address, your home domain or Internet service provider, your referrer URL (the URL for the website that you were viewing prior to visiting the Site), how you were directed to the Site, which specific pages your access on the Site, how long you view each page, the time and date you access our Site, other activities you may engage in on the Site, and the total number of visitors to the Site and any portions thereof.

We may also use tracking technologies in connection with our chat feature. For example, you may request customer service using a live chat feature. Chats are user-initiated and session-based, and you can discontinue a chat you initiate at any time.

We use Google Analytics to generate statistical and other information about the use of our Site by means of cookies. To learn more about Google’s privacy policy, please visit: http://www.google.com/policies/privacy/. You can also learn more about how to opt out of the collection and processing of such information by Google by visiting this website: https://tools.google.com/dlpage/gaoptout. We, or our third-party vendors, may collect personal information about your online activities over time when you use our Site.

You have the ability to accept or decline cookies using your web browser settings. If you choose to not accept cookies from our Site, you may not be able to take full advantage of its features or to receive some of the services that it provides. To learn more about cookies and your ability to opt-out of certain advertising cookies, please visit the following websites: http://www.aboutads.info/choices or http://www.networkadvertising.org/choices.

If you decline cookies, you will not be able to login to the Site. Our Site does not respond to web browser ‘do not track’ signals.

For mobile applications, you can learn more about which third parties have currently enabled cookies for your mobile device and how to opt-out of some of those cookies by accessing the following website at http://www.networkadvertising.org/mobile-choices from your mobile device. On your mobile device you may have additional choices, such as “Limit Ad Tracking” (on iOS devices) or “Opt out of Interest-Based Ads” (on Android).

How We Protect Your Personal Information

EasyPay Finance uses industry- standard Secure Sockets Layer (SSL) encryption on all web pages of our Site where sensitive personal information, including Social Security numbers and banking information, are collected. To log into our Site, you must use our mobile application or an SSL-enabled browser. This type of browser helps protect the confidentiality of your personal information while it is transmitted over the Internet, although no internet site can claim to be 100% secure.

How We Disclose Your Personal Information/Legally Compelled Disclosure of Information

EasyPay Finance may disclose any or all of the above categories of personal information to service providers, contractors, or other third parties for our business purposes and commercial purposes, including fraud and credit worthiness purposes.  Such third parties may include our affiliates, other financial institutions, retail companies, advertising networks, Internet service providers, data analytics providers, government entities, operating systems and platforms, social networks, or data brokers.

EasyPay Finance may disclose personal information when legally compelled to do so. Privileged information about a customer’s account is disclosed only when permitted by this Policy, or legally required such as by a subpoena, regulatory investigation, court order or with a customer’s express, verbal, or written permission.

We do not sell personal information except as described in this Policy, or if we provide you with notice and a right to opt-out of such sale. We may share (as that term is defined under applicable privacy laws) personal information such as your internet or network activity information with internet service providers and data analytics providers. We do not have any knowledge of the sale or share of personal information of consumers under 16 years of age.

Protection of Minors

EasyPay Finance does not intend to advertise our products or services to persons under 18 years of age, or to collect personal information from children under 13 years of age. If you believe that we have inadvertently collection personal information from a child, please notify us at the contact information below.

ID Theft Policy

EasyPay Finance utilizes state of the art authentication technology to verify identities. However, if someone has fraudulently used your identification to establish credit, report the incident as quickly as possible to EasyPay at the contact information provided below, and, if necessary, to each of the credit reporting agencies listed below and ask that a fraud alert be placed on your file.

Experian: (888) 397-3742
Equifax: (800) 525-6285
Trans Union: (800) 680-7289

Third-Party Links

The Site may contain links to third-party websites. EasyPay Finance disclaims liability for any information practices of any of the third-party websites linked on the Site. By creating a link to a third-party website, EasyPay Finance does not endorse or authorize any of the information practices conducted by the website, nor is EasyPay Finance liable for any information practices of those websites. Such third party may have a privacy policy different from that of EasyPay Finance, and the third-party website may provide less security than this Site. If you decide to visit a third-party website via a link contained on the Site, you do so at your risk.

California Online Privacy Protection Act Compliance

Because we value your privacy, we have taken the necessary precautions to comply with the California Online Privacy Protection Act.

As part of the California Online Privacy Protection Act, all users of our Site may make certain changes to their information at any time by logging into their online customer portal and going to the ‘Update Information’ section.

Retention of Personal Information

We retain your personal information for as long as you use our Site or as necessary to fulfill the purpose(s) for which it was collected, including to provide our services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws and regulations.

State Privacy Law Rights

Under applicable state privacy laws, certain residents may have the right to:

  • Request that a business delete any personal information about the consumer which the business has collected from the consumer.
  • Request that a business that collects personal information about the consumer disclose to the consumer, free of charge, the following:
      • The categories of personal information that it has collected about that consumer.
      • The categories of sources from which the personal information is collected.
      • The business or commercial purpose for collecting or selling personal information.
      • The categories of third parties with whom the business shares personal information.
      • The specific pieces of personal information it has collected about that consumer.
      • The list of third parties to whom we have disclosed your personal information.
  • Request that a business that sells or shares the consumer’s personal information, or that discloses it for a business purpose disclose, free of charge, to the consumer:
      • The categories of personal information that the business collected about the consumer.
      • The categories of personal information that the business sold or shared about the consumer and the categories of third parties to whom the personal was sold or shared, by category or categories of personal information for each third party to whom the personal information was sold or shared.
      • The categories of personal information that the business disclosed about the consumer for a business purpose.
  • Direct a business that sells personal information about the consumer to third parties not to sell the consumer’s personal information.
  • Direct a business that shares personal information about the consumer to third parties not to share the consumer’s personal information.
  • Direct a business that uses personal information for targeted advertising not to use the consumer’s personal information for targeted advertising.
  • Direct a business not to use personal information in connection with profiling in furtherance of decisions that produce legal effects or similarly significant effects.
      • In certain states, you may have the right to question the result of the profiling, to be informed of the reason that the profiling resulted in the decision, and, if feasible, be informed of what actions the consumer might have taken to secure a different decision in the future. You may have the right to review the personal information used in the profiling, and if the decision is determined to have been based upon inaccurate personal information, the consumer may have the right to have the personal information corrected and the profiling decision reevaluated based on the corrected personal information.
  • Request that a business correct any inaccurate personal information about the consumer which the business maintains about the consumer.
  • Direct that a business limit the use and disclosure of the consumer’s sensitive personal information.
  • Appeal a businesses’ response to the consumer’s request of one of their privacy rights.
  • How to Exercise Your Rights
      • Submit an online Personal Information Request
      • Contact us at (833) 506-1188
      • You may also designate an authorized agent to make such requests on your behalf by submitting signed proof that you are giving permission for the individual to act on your behalf.
      • We will verify your identity by requesting your email, account number, telephone number, first and last name, and address.
      • You can exercise your rights to opt-out of the sharing of your personal information by submitting an online Personal Information Request. Please note that we do not currently respond to opt-out preference signals, such as the Global Privacy Control.

EasyPay will not discriminate or retaliate against you if you choose to exercise any of your rights as described in this section.

Contact for Privacy Related Issue

If you know or suspect that your privacy has been breached or you have any privacy or security-related questions or concerns, please contact:

EasyPay Finance
PO Box 2549
Carlsbad, CA 92008
(866) 337-2537
[email protected]

Additional Contact Information

Customers needing account information, see type of product below for contact information.

Merchants interested in enrolling, call (866) 791-0915 or email [email protected]

Existing Merchants with questions, call (866) 337-2537 or email [email protected]